TERMS and Conditions

Sales Tax will be applied to all California orders.

Insurance Coverage or Signature Confirmation Delivery available upon request.

Not liable or responsible for any damage or delays due to shipper.

No replacement or refund on any item that has been lost or recorded as Delivered by carrier.

It is imperative you hire a qualified, licensed service technician to diagnose your stoves problem first as we cannot diagnose mechanical problems over the telephone. You need a qualified tech to install and adjust parts. We supply parts, services and printed information only and cannot assist a non-licensed person over the phone installing parts.

If your service person makes an incorrect analysis we are not responsible in any way to rectify their mistakes and will not refund the cost of parts or service that we perform. We work from their diagnosis as we are not there.

All warranties on thermostats or safety valves start from the day the customer receives the order regardless of when the unit is installed.

From the day you receive your thermostat, safety valves, pilots, safety systems, minipilots, combination pilots or electrical parts you or your service technician have 30 days to install the parts and contact us immediately if you should have any concerns. Warranty does not cover items that are damaged by tinkering. If Factory Settings are altered customer is responsible for recalibration or repair cost plus shipping.

Return postage of any part and installation cost for any service technician hired is not covered by J.E.S. Enterprises, Inc. That is the customers choice and responsibility. No returns or exchanges on any parts without first sending the required e-mail pictures to: toac@sbcglobal.net

All sales final - no refund nor replacement on: any thermostat rebuilding orders or thermostat exchanges, custom fabricated safety systems, safety valves, pilot assemblies, minipilots, combination pilot replacements or specific rebuild orders.

All sales final - no refund nor replacement on rebuilt or new electrical parts or elements due to damage from a malfunctioning appliance that caused the replacement part to arc and burn out.

All sales final on:  PDF files, printed materials and electrical parts, used parts and services.

Porcelain Enamel Service:  On rare occasions during the porcelain baking process parts can warp. Even after all precautions are taken during the process, this is unavoidable. There is no refund or replacement if this should happen. Consider this carefully before you place an order for porcelain enamel services.

No Return if new parts have been damaged or worn without authorization.

25% Restocking fee will be charged on new or rebuilt parts that have been returned in good condition excluding thermostat orders - rebuilds or replacements, safety valves or carbon rod regulators. Shipping is nonrefundable. **All Credits Must Be Used Within 6 months from issue date or they will be void.

25% Processing fees will be charged on all cancelled orders + loss of postage fees. This covers time to prepare individual orders, ship it out promptly and to restock an item.

Refunds for new, rebuilt or used parts must be received within 30 days or no credit will be issued unless it is a qualified return. Thermostats, safety valves and carbon rod regulators are non returnable. To be a qualified return you must have permission from J.E.S. Enterprises, Inc., before you return anything.

25% restocking fee will be charged. Items are subject to inspection before eligible for full or partial refund credit. No credit on any damaged non-useable items.

Shipping is non-refundable on all orders unless stated.

We reserve the right to refuse or cancel service or orders to anyone for

any reason not prohibited by law without explanation.

Chargebacks: Customers must attempt to return merchandise before

proceeding with a chargeback.

Not responsible for parts or orders left after 30 days unless previously arranged.

J.E.S. Enterprises, Inc.reserves the right to keep and use all testimonial e-mails, letters, and all correspondence for advertisements. All testimonials posted are true and no party has been paid or compensated to share their testimonial.

Prices subject to change without notice.